For Patients

For patients in a hospital, the experience is a journey toward recovery or management of their health condition, often marked by vulnerability and uncertainty. It is the responsibility of hospital staff to ensure that patients feel supported, respected, and empowered throughout this process. From the moment a patient arrives, whether in the emergency room or for a scheduled procedure, they should be greeted with compassion and empathy. Clear communication about their diagnosis, treatment plan, and what to expect during their stay is essential for alleviating anxiety and promoting trust between patients and healthcare providers. Additionally, patients should receive personalized care that considers their individual needs, preferences, and cultural background.